Privacy Policy

When navigating the website https://diago.ai/, certain personal data is processed, transmitted via the various forms present on the site, collected indirectly, or transmitted by you offline :
- Identification data (digital identifiers, last name, first name)
-Contact details (email, telephone)
- Cookies (which notably allow the IP address to be retrieved, see section 8 "Cookie Policy")

The contact form may require the following data to be processed:
- Your telephone number
- Your email address
- Your last name and first name
The time, date of appointment booking, and the reason for it are also processed.

Any person may request a demonstration of the services we offer our clients via our website. In connection with this operation, the following data is processed:
- Identification data (last name, first name, email, telephone number);
- Connection data;
- Any data subject to the conversation maintained with our conversational agent, including information that you voluntarily transmit to it. To this end, voice conversations may be recorded.

To provide an effective and relevant service during your navigation,
To contact you or provide you with information (e.g., demo of our software) if you have requested it via a form on the site or an email sent to the address contact@diago.ai,
To improve your experience when visiting our website.

- To allow you to discover the operation and user experience of our customer request management service via our artificial intelligence-powered conversational agent.

This purpose is to perfect our algorithms and thus improve the performance of our activities, particularly for the automated generation of voice responses for processing requests related to customer services.

The data processing carried out by Diago is based on several grounds:

- Performance of a contract or pre-contractual measures (Art 6§1 b), GDPR)Thus, any request for contact or information, or any use of the service in the context of a demonstration, requires the processing of data necessary to respond to these various requests.
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- Consent (Art 6§1 a), GDPR) which will be requested from you whenever necessary. This consent is notably required at the time of depositing cookies and other tracers that are not strictly necessary (see 8).

In accordance with the regulations in force, you have various rights listed below. You can exercise one of these rights:
- Either by email, by writing to dpo@ermes.ai or contact@diago.ai
- Or by mail, by writing to: DIAGO – DPO Service 14bis rue de l'Armée d'Orient, 75018 Paris

diago undertakes to respond to you as quickly as possible following receipt of your request. An email or letter will be sent to you:
- To confirm the reception of your request
- To confirm the effective compliance with your request

You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL) (French Data Protection Authority), particularly on its website www.cnil.fr.

You can access the data processed by diago at any time. We will send you a file containing all of your data.

You may at any time request the rectification of inaccurate or incomplete data that diago holds about you, which may be visible, for example, after exercising your Right of Access.

If you wish to object to the processing of your data for commercial prospecting, you do not need to provide any justification, and Diago will cease processing your data.

You have the right to request the restriction of processing to storage only, for one of the reasons stated in Article 18 of the GDPR, namely:
The time required to rectify data in the context of exercising your Right to Rectification.I
f this data is still necessary for you to exercise legal rights.
The time required to verify the conditions of the Right to Object.e

You have the right to demand the erasure of your data as soon as possible, in the following cases:
- Your data is no longer necessary for the purpose for which it was collected.
- You withdraw your consent (when processing is based on this legal basis).
- You have exercised your Right to Object.
- In order to comply with a legal obligation.

However, please note that this Right to Erasure does not apply insofar as the processing is necessary for:
- The exercise of the right to freedom of expression and information.
- Compliance with a legal obligation which requires processing, provided for by Union law or by the law of the Member State to which we are subject, or for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
- Archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes.

We ask that you specify exactly which data you wish to erase from the data we hold.

diago will respond to your request within a maximum period of one month, in accordance with the regulations.

For any processing based on your consent, you can withdraw it at any time.